Workster is searching for a fluent Azerbaijani Customer Service Advisor to join the team of an industry-leading customer experience company in Sofia, Bulgaria. This opportunity is perfect for enthusiastic individuals passionate about delivering outstanding service to Azerbaijani-speaking customers while developing their careers in an international and supportive environment.

Azerbaijani Customer Service Advisor – Delivering Outstanding Customer Support in Sofia

• Provide friendly, prompt, and efficient support to Azerbaijani-speaking customers via phone, email, and live chat.
• Resolve customer questions, product information requests, technical issues, and service-related enquiries professionally and accurately.
• Record and track all customer interactions in the CRM or relevant ticketing system, ensuring data is always up to date and accurate.
• Collaborate with team members and management to escalate more complex or technical matters and ensure timely solutions.
• Stay updated with clients’ products, services, and new processes to deliver current and precise information on each interaction.
• Consistently strive for high customer satisfaction while maintaining a helpful, patient, and empathetic approach.

Requirements for Azerbaijani Customer Support Careers in Sofia

• Fluency in Azerbaijani (written and spoken); good command of English (minimum B2 level) for team communication and training.
• Previous experience in customer support, contact centre, help desk, or similar customer-facing roles is an advantage but not essential.
• Confidence using digital communication channels, CRM, and ticketing systems (full training provided).
• Excellent problem-solving skills, detail orientation, and the ability to work independently.
• Flexibility, resilience, and motivation to deliver high-quality service in a dynamic environment.
• Ability to work effectively as part of a diverse and inclusive team.

Why Join Our Azerbaijani Customer Service Team in Sofia?

• Attractive salary and performance-based bonuses tailored to your skills and experience.
• Comprehensive onboarding and ongoing training opportunities to support your professional growth.
• Modern office environment in central Sofia with great facilities and supportive colleagues.
• Options for hybrid or fully onsite work, enabling work-life flexibility.
• Benefits package including food vouchers, team activities, health and well-being support, and more.
• An inclusive and multicultural workplace where your contribution is valued and respected.

How to Apply for Azerbaijani Customer Service Jobs in Sofia

If you are a motivated communicator with a passion for helping customers and looking to take the next step in your customer support career, we want to hear from you. Send your CV in English to apply now!

Keywords: Azerbaijani Customer Service, Customer Support Sofia, Azerbaijani-speaking Jobs Bulgaria, Customer Care Advisor, CRM Support, Multilingual Customer Service Sofia, Customer Experience Careers

Workster is an equal opportunity employer. We welcome applications from all qualified candidates, regardless of gender, age, background, or identity. Selection is based solely on skills, attitude, and experience.