Workster is seeking a talented and motivated Serbian Customer Service Specialist to join our client’s team in Sofia. The role is an opportunity to deliver an outstanding customer experience in a dynamic, multilingual environment for a disruptive international company. If you are passionate about customer support, fluent in Serbian and English, and eager to be part of a forward-thinking team, this is your chance to grow professionally.

Key Responsibilities in Serbian Customer Support – Sofia

• Provide excellent customer service in Serbian via phone, email, and chat, assisting users with enquiries and resolving issues promptly and professionally.
• Identify and resolve customer challenges with empathy, patience, and efficiency.
• Document customer interactions and feedback accurately in the CRM system.
• Act as an advocate for the customer, ensuring their needs are understood and met.
• Collaborate with other departments to deliver seamless support and continuous process improvement.
• Stay informed about company products, procedures, and services to provide up-to-date information.
• Meet individual and team targets in a fast-paced work environment.

Required Skills and Qualifications for Serbian-Speaking Customer Service Roles in Sofia

• Fluency in Serbian (C1) and English (B2 minimum), both written and spoken. Additional languages are a plus.
• Previous experience in customer service, call centre, or similar client-facing role preferred.
• Strong communication, interpersonal, and active listening skills.
• Problem-solving mentality, resilience, and ability to handle challenging interactions professionally.
• Comfortable working with computer systems and CRM tools; quick learner with new technology.
• Team player who thrives in multicultural environments.
• Organised, detail-oriented, and able to prioritise tasks effectively.
• No strict degree requirement – we value skills, attitude, and customer focus.

Why Apply for a Serbian Customer Service Job in Sofia?

• Competitive salary and comprehensive benefits package.
• Opportunity to work in a modern office and with a friendly, supportive team culture.
• Clear career progression and ongoing training for professional development.
• Hybrid work possibilities after the onboarding period.
• Relocation support available if moving to Sofia from abroad.
• Private health insurance and other employee perks.

Our Commitment to Diversity and Inclusion

We celebrate diversity and are committed to creating an inclusive workplace for all employees, regardless of gender identity, background, or beliefs. All qualified applicants for the Serbian Customer Service Specialist position in Sofia are encouraged to apply.

How to Apply for the Serbian Customer Service Role in Sofia

If you are driven by delivering high-quality customer experiences and want to make an impact in the customer support industry in Sofia, please submit your application and CV in English. We look forward to welcoming you to our team!