Workster is collaborating with a leading international hospitality technology provider to recruit an Arabic-speaking B2B Hotel Customer Service Associate for their Lisbon team. If you are passionate about exceptional client experiences and ready to support hotel partners across the Arabic-speaking world, this opportunity is for you. Join a diverse, innovative, and supportive environment where your expertise will help shape the future of hotel technology solutions.

Key Responsibilities – Arabic B2B Hotel Customer Service in Lisbon

• Deliver first-class B2B customer support to hotel clients via phone, email, and live chat in Arabic and English.
• Assist hotels with booking management, technical platform queries, and issue resolution.
• Provide clear, tailored advice to hotel partners regarding best use of company technology solutions.
• Monitor and investigate booking and technical issues, working closely with relevant internal teams to ensure swift solutions.
• Maintain accurate and detailed records of all partner interactions and outcomes.
• Proactively contribute suggestions for service improvement and workflow enhancements.
• Ensure compliance with company policies, service standards, and data protection requirements.

What We Look For – B2B Hospitality Customer Service Skills

• Fluency in Arabic (C2/native) and strong English communication skills (B2+ or higher).
• Previous experience in B2B customer service, hospitality, travel, or hotel support (preferred but not essential).
• Excellent communication, active listening, and empathy with business partners.
• Comfortable working with CRM, helpdesk, and hotel technology platforms (training provided).
• Problem-solving mentality, adaptability, and a positive attitude.
• Ability to work efficiently in a fast-paced, multicultural environment.
• Flexible with rotating shifts and able to work some weekends.

The Offer – Arabic Customer Service Careers in Lisbon

• Join a friendly, supportive, and international team based in Lisbon.
• Full training and ongoing development opportunities to enhance your career.
• Modern office facilities and a collaborative work culture.
• Competitive salary with a performance-based bonus structure.
• Comprehensive benefits package including private health insurance and meal allowance.
• Relocation support may be available for candidates moving to Portugal.
• Clear career pathways and long-term growth with a global company.

Why Join Us? B2B Hotel Support Roles for Arabic Speakers

• Be part of an industry-leading hospitality technology provider transforming the hotel sector.
• Engage with diverse hotel partners across the Arabic-speaking market.
• Work in Lisbon, a vibrant, multicultural city offering major career and lifestyle benefits.

How to Apply – Hospitality Customer Service Jobs in Lisbon

If you are fluent in Arabic and English and have a passion for delivering world-class B2B support, apply now with your CV. Take the next step in your international hospitality career with Workster today.