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Workster Jobs career site

Customer Service Ticket Handler – Multilingual (English + EU Language)

Customer Service Ticket Handler – Multilingual (English + EU Language)

Workster is partnering with a leading European provider of hospitality technology solutions to recruit Ticket Handlers (Customer Support Specialists) to join their growing international support team. This is a great opportunity to develop your career in a dynamic environment while working with cutting-edge hospitality and IT solutions.

Your Role

  • Handle customer requests, incidents, and tickets in a timely and professional manner.
  • Provide technical and product-related support for hospitality software, internet access, and TV/content solutions.
  • Manage the full lifecycle of customer tickets: classification, prioritisation, resolution, and escalation when needed.
  • Communicate effectively with customers, colleagues, and third-party providers to ensure resolution of issues within SLA targets.
  • Document all cases clearly in the ticketing system and follow up until closure.
  • Apply problem-solving and troubleshooting skills to provide solutions or escalate appropriately.
  • Contribute to knowledge base articles and continuous improvement of support processes.
  • Ensure high-quality customer interactions, maintaining a professional and empathetic approach.

Your Qualifications

  • Fluent English (C1) plus one additional EU language (Spanish, Italian, French, German, or Nordic) – mandatory.
  • Minimum 1 year of experience in technical support/help desk or ticket handling.
  • Good understanding of networking and IT concepts (TCP/IP, DNS, DHCP, VLAN basics, Wi-Fi troubleshooting).
  • Comfortable using diagnostic tools (ping, traceroute, nslookup, SSH/CLI).
  • Strong communication and problem-solving skills; able to explain technical issues in plain language.
  • Detail-oriented, organised, and able to manage multiple priorities simultaneously.
  • Customer-focused, proactive, and SLA-driven mindset.
  • Team player with adaptability and willingness to learn.

The Offer

  • Long-term employment with opportunities for career progression.
  • Paid training and continuous learning in hospitality technology solutions.
  • Health insurance and meal allowance.
  • Modern, international, and collaborative work environment.
  • Work with an innovative company that is a leader in hospitality tech solutions across Europe.
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Contact Amanda

Customer Service Ticket Handler – Multilingual (English + EU Language)

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