Workster is proud to partner with a leading global customer experience outsourcing company to recruit an enthusiastic Arabic-speaking Customer Service Advisor for their Sofia team. This is an exciting opportunity to develop your career with a world-class employer, supporting customers for innovative technology and retail clients in a modern, multicultural environment.

Role Overview – Customer Service Support in Arabic and English

• Deliver professional and empathetic support to customers via phone, email, and chat in both Arabic and English.
• Assist customers by answering queries related to products, services, orders, and account information accurately and efficiently.
• Resolve customer issues and complaints, ensuring customer satisfaction and maintaining the highest quality service standards.
• Follow company processes and guidelines to identify, document, escalate, or resolve cases as needed.
• Work closely with colleagues and management to ensure customer concerns are addressed within Service Level Agreements (SLAs).
• Maintain accurate records of customer interactions and actions taken in the company’s CRM/ticketing system.
• Contribute to the positive reputation of our global client’s brand through a friendly, solution-oriented approach.

Key Qualifications for Arabic-Speaking Customer Service Jobs in Sofia

• Fluency in spoken and written Arabic (C1 level or above).
• Very good command of English (B2 level minimum) required for internal communication and training.
• Previous experience in customer service, contact centre, or BPO environment is an advantage but not essential.
• Strong communication, active listening, and interpersonal skills.
• Reliable, organised, and able to multi-task in a fast-paced, multicultural workplace.
• Problem-solving mindset with focus on delivering solutions and customer satisfaction.
• High attention to detail and a proactive approach to completing tasks.
• Eligible to work in Bulgaria (EU Passport or valid work permit/residency).

Offer & Benefits – Customer Service Careers in Bulgaria

• Competitive salary and performance-based bonuses.
• Full training provided – develop your customer service and technology skills.
• Modern office facilities located in central Sofia, with access to transport.
• Work-life balance: regular working hours, with some flexibility possible.
• Private health insurance and meal vouchers.
• Supportive, international team and opportunities for ongoing learning & development.
• Career progression opportunities within a leading BPO employer.
• Regular team-building events, language courses, and a multicultural work environment.

Why Apply for Arabic-Speaking Customer Service Positions in Sofia?

• Grow your career in a stable, expanding international company.
• Enhance your experience supporting world-renowned brands.
• Enjoy a vibrant work culture and a diverse, inclusive team.

How to Apply

If you are passionate about helping people, fluent in Arabic and English, and seeking a rewarding customer service advisor job in Sofia, please submit your CV in English. Join us and take your career to the next level!