Workster is partnering with a leading B2B solution provider who are looking to recruit a Quality Control Manager for their studios in Belgrade, Serbia.

Your Role

• Collaborate with department leadership to ensure alignment of quality initiatives with overall organizational goals.
• Ensure adherence to internal policies, regulatory standards, and contractual obligations, with a focus on exceeding quality expectations.
• Foster a positive and collaborative team environment that promotes continuous learning and improvement.
• Act as a mentor and role model by reinforcing best practices, procedural compliance, and high service standards.
• Implement coaching and development strategies to support employee performance and growth.
• Review and assess the work of quality assurance team members, offering constructive feedback for improvement.
• Analyze quality control data to identify trends and opportunities for process enhancement.
• Recommend and implement workflow optimizations to increase operational efficiency.
• Prepare and present performance reports with actionable recommendations for improvement.
• Keep the team informed of any updates or changes to policies, procedures, or quality standards.
• Supervise and guide quality control staff, monitoring individual and team performance.
• Support daily operations by ensuring effective task execution and resource coordination.
• Oversee and coordinate the activities of supervisors and specialists within the quality control function.

Your Qualifications

• Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.
• 3+ years of managerial experience, leading teams of 20 or more.
• Strong leadership, communication, and team-building skills.
• Proactive, results-driven, and able to manage projects independently or collaboratively.
• Experience in quality assurance or process improvement, with attention to detail and data analysis skills.
• Strategic thinker with solid decision-making and problem-solving abilities.
• Comfortable working with KPIs and performance metrics.
• Skilled in Microsoft Office and general task management tools.
• Organized, dependable, and committed to continuous improvement.
• Experience in compliance or industry-specific quality control (e.g., gaming) is a plus.

The Offer

• Excellent remuneration package based on experience, skills, and performance
• A dynamic international team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• Paid training
• Private health insurance after 6 months
• Free gym membership
• Relocation support