Workster is collaborating with a global customer experience leader to recruit a Technical Support Advisor to provide first-class after-sales service for clients of well-known domestic appliance brands. The successful candidate will serve as the first point of contact, delivering top-tier support via phone and email while ensuring high customer satisfaction through proactive problem-solving and clear communication.

This is a great opportunity to join a dedicated support team where your technical and interpersonal skills can make a real impact in helping customers with everyday home solutions.

Key Responsibilities

• Deliver technical support to customers after their purchase of home appliances via phone and email
• Conduct initial diagnostics of issues using more than 60 internal procedures
• Escalate complex technical problems to appropriate departments when necessary
• Proactively work to improve customer satisfaction, using additional resources like video tutorials and support articles
• Communicate clearly with customers regarding product information, order tracking, and minor repair coordination
• Handle customer complaints professionally and effectively
• Utilize three internal software systems during customer interactions to manage and document support cases
• Apply cross-selling techniques when appropriate, identifying opportunities to offer complementary solutions or upgrades

Requirements

• Language proficiency; Fluent in Italian (C1) and English (B2)
• Previous experience in technical support, customer service, or call center environments preferred but not mandatory
• Excellent communication skills – both written and spoken
• Ability to diagnose technical issues confidently and explain solutions in simple terms
• Proficiency in using multiple software tools simultaneously
• Strong multitasking and organizational skills
• Comfortable with fast-paced environments and adapting to change
• Cross-selling or upselling experience is considered an advantage
• Eligible to work in Portugal

The Offer

• Full-time, stable employment with paid training and onboarding
• Work in a friendly and inclusive team with opportunities for ongoing learning
• Remote support tools
• Continuous performance coaching and development programs
• Opportunity to build a career within a growing international organization
• Access to private health insurance, meal benefits, and other perks