Workster is partnering with a global leader in customer experience and digital solutions to recruit English-speaking Customer Experts for a digital banking project in Lisbon, Portugal. This is an exciting opportunity to join an innovative team and help shape the future of online financial services.

Your Role

• Act as the first point of contact for customers via phone, email, and chat.
• Resolve a wide range of customer queries with a focus on first-contact resolution.
• Manage customer issues end-to-end, including complex cases, while maintaining professionalism and empathy.
• Support fraud investigations, dispute resolution, and complaints management.
• Identify and assist vulnerable customers, escalating cases when necessary.
• Collaborate with teammates, providing feedback and supporting process improvements.
• Remain adaptable to changing business and customer needs.

Your Qualifications

• Fluent English (C1/C2), both written and spoken.
• Previous experience in banking, financial services, or insurance (minimum 12 months in Ireland or international markets).
• Strong communication skills with the ability to handle sensitive cases with care.
• Confident decision-making skills, especially in complex or high-impact situations.
• Tech-savvy, with knowledge of tools like GSuite, Slack, and the ability to quickly learn new systems.
• Collaborative mindset with resilience and adaptability in a fast-paced environment.

The Offer

• Full-time, permanent Portuguese contract (40h/week).
• Paid, comprehensive training program with onboarding and mentorship.
• Private health and dental insurance (from day one).
• Meal allowance via prepaid card.
• Accommodation in company-provided apartments (with utilities included).
• Flight expenses covered.
• Yearly travel allowance to home country.
• Legal and administrative support (NIF, NISS, visa processes).
• Language courses.
• Access to TP Clinic, well-being activities, and social, cultural, and sports programs.
• 22 days of annual leave, plus Portuguese public holidays.
• Career growth opportunities in a multicultural, international environment.