Workster is partnering with a leading global customer experience provider to recruit an Italian-speaking Customer Support Specialist for a major national airline project.
In this role, you will assist travelers from the Italian and Portuguese markets, ensuring an excellent service experience through clear communication, empathy, and efficiency.

Your Role

• Provide customer assistance via phone and email in Italian and Portuguese.
• Support inquiries related to flights, bookings, ticket changes, and loyalty programs.
• Guide customers through procedures and follow up on ongoing cases.
• Manage and record all interactions in the CRM system accurately.
• Handle offline tasks such as emails, forms, and tickets when required.
• Ensure service quality by following company standards and escalation procedures.
• Maintain productivity and service levels that meet or exceed performance goals.

Your Qualifications

• Fluent in Portuguese (C1) and Italian (b2h)— both written and spoken.
• Strong communication and active-listening skills.
• Customer-focused mindset and professional phone etiquette.
• Previous customer service experience is an advantage but not mandatory — full training provided.
• Ability to multitask, manage information precisely, and remain calm under pressure.
• Must be eligible to work in Portugal (Portuguese or Brazilian nationality accepted).

Knowledge of English (A2–B1) is a plus for internal communication.

• The Offer
• Full-time, 40 h/week on a rotational schedule, Monday – Sunday, 07:00 – 24:00.
• Training period: ~20 working days, fully paid upon successful completion.
• Employment contract with long-term stability (12 months, renewable).
• Base salary + holiday and Christmas allowances (paid monthly).
• Meal allowance on a prepaid card, tax-free.
• Private health insurance from day 1 of the employment contract.
• Modern office in Lisbon.
• Opportunities for career development within an international company.
• Inclusive and multicultural team environment where initiative is valued.