Workster supports a leading BPO player in the industry in their pursuit to increase their German-speaking Customer Service Team for a Leading cloud-based development platform with millions of users worldwide. Our mission is to give our users the freedom to create, design, manage, and develop their online presence exactly the way they want. We’re passionate about helping businesses, bloggers, and creatives build their websites, grow their brands, and succeed online.

Your Role

• Provide exceptional customer service via chat, email, and phone.

• Troubleshoot user issues with the client platform, offering guidance and solutions.

• Educate users on the platform’s features and help them get the most out of their websites.

• Work closely with the product and development teams to resolve complex technical issues.

• Stay up to date with new client features and updates to provide accurate support.

• Collect and relay user feedback to improve overall user experience.

Your Qualifications

• C1 level of German and good English skills (B2)

• You need to have either experience or knowledge about digital marketing and/or webdesign, and be enthusiastic about it

• At least 1 year of experience in Customer Service with strong orientation to the customer (mandatory).

• Based in Lisbon or willing to relocate

• Stable profile with stable job history (not frequent job hopping).

• Strong communication skills, both verbal and written.

• Excellent problem-solving skills and patience when dealing with users.

• Experience with website builders or content management systems is a plus.

• Ability to work independently and manage multiple tasks efficiently.

The Offer

• Competitive base salary and benefits

• Fantastic relocation package to one of Europe’s most prestigious and “in” cities

• Private health insurance

• Schedules – Weekdays only, betwee 06h-22h, 8h per day or 40h per week

• Enrich your CV by working for a major worldwide brand

• Multicultural Team

• Modern office in an excellent location in Lisbon