Workster is partnering with a well-established international company to recruit Dutch-speaking Customer Support Representatives for their expanding team based in [location]. The successful candidate will join a friendly, on-site customer service department focused on delivering exceptional service and ensuring high customer satisfaction across Dutch-speaking markets. Full training will be provided.

Your Role

• Customer Support: Handle inbound enquiries from Dutch-speaking customers via phone, email and live chat, providing helpful, accurate and timely responses in a professional manner.

• Issue Resolution: Diagnose and resolve customer issues by following company procedures, escalating complex matters to the appropriate teams and ensuring timely follow-up until resolution.

• Product and Service Guidance: Provide clear information about products, services, policies and promotions, advising customers and offering appropriate solutions to meet their needs.

• Customer Experience: Deliver a positive, empathetic and inclusive experience for all customers, building rapport and maintaining high standards of service quality.

• CRM and Documentation: Record all customer interactions, actions and outcomes accurately in the CRM system, contributing to knowledge base articles and support resources where relevant.

• Continuous Improvement: Identify recurring customer feedback or process issues and suggest improvements to enhance efficiency and customer satisfaction.

• Collaboration: Work closely with colleagues across support, technical and product teams to ensure issues are resolved and customers receive consistent information.

• Shift Flexibility: Participate in a rota that may include evenings, weekends and public holidays to support service availability across key market hours.

Your Qualifications

• Language Skills: Native-level or near-native fluency in Dutch (written and spoken) with excellent communication and written skills; strong English proficiency (minimum B2) is required.

• Customer Service Experience: Previous experience in customer support, contact centre or client-facing roles is highly desirable.

• Problem-Solving: Strong analytical skills with the ability to understand customer needs, troubleshoot issues and propose clear, practical solutions.

• IT Skills: Comfortable using CRM systems, ticketing tools and standard office software; quick to learn new platforms and internal systems.

• Empathy and Professionalism: Patient, courteous and resilient with strong interpersonal skills and the ability to remain calm under pressure.

• Adaptability: Flexible and resourceful, able to handle a high volume of enquiries while maintaining attention to detail and service quality.

• Team Player: Collaborative attitude, reliability and willingness to contribute to a supportive team environment.

• Education: High school diploma or equivalent; further education in communications, customer service or related fields is an advantage.

The Offer

• Competitive salary with performance-related incentives and opportunities for career progression within the company.

• Comprehensive on-the-job training covering product knowledge, customer handling techniques, compliance and technical systems.

• Modern on-site working environment with a diverse and supportive international team.

• Employee benefits including healthcare, paid leave and additional pay for night or weekend shifts where applicable.

• Opportunities for professional development and internal mobility across support, product and operational teams.

• Relocation assistance may be available for exceptional candidates depending on location and business needs.

If you are a Dutch-speaking customer support professional with a passion for helping customers and delivering high-quality service, please apply with your CV and a brief cover note outlining your relevant experience and motivation.