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Work From Home

Customer Support Specialist – Bike Expert

Workster is partnering with a rapidly growing e-mobility startup to recruit Customer Support Specialists for their Brooklyn, NY team.

In this role, you will be the first point of contact for potential customers, helping them navigate the e-bike selection process, answering product-related questions, and providing expert guidance. Your focus will be on delivering an exceptional customer experience and supporting sales conversion.

Your Role

  • Engage with potential customers through email, chat, phone, and in-person interactions

  • Provide expert guidance and personalized recommendations on e-bike and bicycle products

  • Assist customers in decision-making to ensure they find the right product for their needs

  • Collaborate with logistics and operations teams to ensure smooth order fulfillment

  • Share knowledge with the team and contribute to internal training resources

  • Gather and report customer feedback to improve products and sales processes

Your Qualifications

  • Expert knowledge of e-bikes or bicycles (experience in bike shops, manufacturing, or related industries)

  • Excellent written and oral communication skills

  • Comfort with technology and digital tools

  • Empathetic, enthusiastic, and customer-focused personality

  • Ability to work autonomously in a fast-paced environment

  • Strong problem-solving skills and adaptability in ambiguous situations

  • Interest in sustainability, mobility, and technology is a plus

  • Previous experience in customer support is advantageous

The Offer

  • Full-time on-site role in Brooklyn, New York

  • Schedule: Tuesday to Saturday, 9:30 AM – 6:00 PM

  • Work in a dynamic startup environment with ambitious and passionate colleagues

  • Opportunity to work with a wide variety of e-bike models and brands

  • Be part of an innovative and fast-growing international company

  • Paid training and structured onboarding

  • Career growth and professional development opportunities

  • Access to high-quality tools and resources for e-bike support

  • Comprehensive medical, dental, and vision plans

  • Life, accidental death, and long-term disability insurance

  • Paid parental leave

Picture of Elisaveta Vladeva
Contact Elisaveta Vladeva
Work From Home

Customer Support Specialist – Bike Expert

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