Workster is partnering with an international organisation to recruit a German-speaking Customer Advisor for its Krakow-based team. This is an excellent opportunity for a customer-focused professional who enjoys helping people, resolving queries, and delivering a positive service experience in a multilingual environment.

The role will focus on supporting German-speaking customers, responding to enquiries across relevant communication channels, and ensuring that each interaction is handled professionally, efficiently, and in line with company standards.

Your Role

• Provide professional and friendly customer support to German-speaking customers

• Respond to customer enquiries by phone, email, chat, or other available communication channels

• Understand customer needs and provide accurate information, guidance, and solutions

• Handle questions, complaints, requests, and follow-up activities in a timely manner

• Investigate customer issues and coordinate with relevant internal teams when required

• Maintain accurate and up-to-date customer records in internal systems

• Follow established customer service processes, quality standards, and data protection requirements

• Escalate complex or sensitive cases in accordance with company procedures

• Build positive relationships with customers through clear, empathetic, and professional communication

• Meet agreed service levels, productivity targets, and quality expectations

• Identify recurring customer issues and share feedback to support service improvements

• Work collaboratively with colleagues and other departments in an international environment

Your Qualifications

• Fluency in German and English, both written and spoken

• Previous experience in Customer Service, Customer Support, Contact Centre, Retail, Hospitality, or a related role is an advantage

• Excellent communication and active listening skills

• Customer-focused approach with a genuine interest in helping others

• Ability to remain professional, patient, and solution-oriented when handling challenging situations

• Strong attention to detail and accurate administrative skills

• Ability to manage multiple customer enquiries and priorities effectively

• Comfortable using computers, customer service systems, and standard office applications

• Willingness to learn new processes, systems, and product information

• Reliable, adaptable, and able to work effectively as part of a team

• Availability to work from Krakow, Poland

The Offer

• Opportunity to join an international organisation with a diverse and supportive team

• Professional Customer Service role using German and English on a daily basis

• Comprehensive onboarding and training programme

• Professional development and ongoing learning opportunities

• Collaborative and multicultural working environment

• Modern workplace in Krakow

• Competitive compensation package

• Opportunity to develop a long-term career in Customer Support and international operations