Workster is partnering with a leading international customer experience provider to recruit Danish-speaking Customer Support Associates in Sofia, Bulgaria, supporting customers of a major international telecommunications provider.

This is a pure customer service position with no sales or upselling, focused on assisting customers across multiple channels, resolving service-related enquiries, and delivering a professional and positive customer experience. The position is on-site in Sofia, with fixed working hours from Monday to Friday.

Your Role

• Handle inbound customer enquiries via phone, email, chat, and other supported channels

• Assist customers with top-ups, SIM activation, roaming, account enquiries, and other telecommunications services

• Provide accurate information and clear guidance regarding products and services

• Resolve customer concerns efficiently and aim for first-contact resolution whenever possible

• Accurately document customer interactions and maintain up-to-date case information

• Follow established processes, procedures, and quality standards

• Deliver professional, clear, and empathetic support during every customer interaction

• Provide a consistently positive customer experience

• Focus exclusively on customer support, with no sales or upselling responsibilities

Your Qualifications

• Danish at B2 level or higher

• English at B2 level or higher

• Undergraduate, graduate, postgraduate education or equivalent

• Strong verbal and written communication skills

• Good computer skills and confidence working with multiple systems simultaneously

• Strong problem-solving skills and a customer-focused mindset

• Previous experience in customer service, BPO, telecommunications, or a similar environment is an advantage

• Previous experience with CRM or ticketing systems is an advantage

• Availability to work Monday to Friday, 10:00–19:00

• Availability to work on-site in Sofia, Bulgaria

The Offer

• Competitive monthly salary

• Performance-based bonus

• Additional health insurance

• Food vouchers

• Relocation support for eligible candidates moving to Sofia

• Three weeks of initial training, conducted in English, followed by accreditation

• Ongoing support and professional development

• Opportunity to strengthen your customer service, communication, and technical troubleshooting skills

• Stable Monday-to-Friday schedule, 10:00–19:00

• No weekend shifts

• International and multicultural working environment

• On-site position in Sofia

• Opportunity to develop your career within a leading global customer experience organisation